Return, Refund & Order Cancellation Policies
General Return/Exchange Guidelines
- Please contact us at firstname.lastname@example.org or use this form prior to sending any returns/exchanges back to us.
- All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
- Returns/exchanges may take up to 2 weeks to process, not including shipping times.
- You are responsible for return shipping charges that are not related to a defective product
or product that was damaged during initial shipping to the customer.
10 Day Return Policy – Unused Products Only
Returns are only accepted within 10 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges (Defective/Damaged Products Only)
30 Day Exchange Policy – Defective Products Only
Defective products may only be exchanged within 30 days of purchase. In order to process your exchange, we will need your order number, description of the defective (including photos if available), and any other information about your use of the product that may help us understand the potential defect.
In the event that a product is determined to be defective we will provide a refund.
Order Cancellation Policy
E-mail cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to diorjordan.com/auction/ within 14 days of receipt of the product.
If you receive your product and it has been damaged during shipment, please email us at email@example.com or use this form right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, payments will only be made via the original payment method.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid for by diorjordan.com/auction/ will be deducted from your refund.